Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and services.
How can I be sure of the purity of the gold and silver?
All our jewelry pieces are BIS Hallmarked, ensuring the highest standards of purity. Each product comes with an authentic certificate of quality for your peace of mind.
Do you offer international shipping?
Yes, Punjab Jewellers ships worldwide. Shipping costs and delivery timelines vary based on your location and are calculated at the checkout page.
What is your return and exchange policy?
We offer a 14-day return policy for most items in their original, unworn condition. Please note that custom-made or personalized jewelry is not eligible for returns.
How do I find my correct ring size?
We provide a comprehensive Size Guide on every product page. If you are still unsure, you can visit our store or contact our customer support for a printable ring sizer.
Can I customize a piece of jewelry?
Absolutely. We specialize in bespoke designs. You can contact our design team via the 'Custom Orders' section to turn your vision into a unique piece of art.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and offer secure EMI options for high-value purchases.